Cancellation & Refund PolicyLast updated: 31 August 2026At Mathina, we understand that plans can change. This policy explains how lesson cancellations, rescheduling and refunds are handled.1. Cancelling or Rescheduling a LessonParents or students may cancel or reschedule a booked lesson through the booking system or by contacting Mathina.We kindly ask that cancellations or rescheduling requests are made at least 24 hours before the scheduled lesson.Cancellation more than 24 hours before the lessonIf a lesson is cancelled more than 24 hours before the scheduled start time, the customer may:Reschedule the lesson to another available time; orRequest a refund where a refund is applicable.Cancellation less than 24 hours before the lessonFor cancellations made less than 24 hours before the scheduled lesson, Mathina may retain the lesson fee because the tutor's time has been reserved.Where appropriate, Mathina may offer a rescheduled lesson at its discretion.2. Missed Lessons / No-ShowIf a student does not attend a scheduled lesson and no cancellation or rescheduling request has been received, the lesson will normally be treated as a missed lesson.A missed lesson may not be eligible for a refund or replacement lesson.If there are exceptional circumstances, please contact Mathina and we will consider the situation fairly.3. Tutor CancellationIf Mathina or the tutor needs to cancel a lesson, we will make reasonable efforts to:Reschedule the lesson at a mutually convenient time; orProvide a full refund for the affected lesson where rescheduling is not possible or appropriate.4. Technical ProblemsOnline lessons require a suitable internet connection and functioning device.If a technical problem is caused by the student's device, internet connection or equipment, the lesson will normally remain chargeable.If a significant technical problem occurs on the Mathina/tutor side and prevents the lesson from taking place, we will make reasonable efforts to reschedule the lesson or provide an appropriate refund.5. RefundsWhere a refund is approved, Mathina will normally process the refund using the original payment method.Refund processing times may depend on the payment provider or bank and may take several working days to appear in the customer's account.6. Free Trial LessonsIf Mathina offers a free trial lesson, the trial is provided for the purpose of allowing the student and parent to experience our tutoring service.Free trial lessons have no monetary refund value and cannot be exchanged for cash.7. Exceptional CircumstancesWe understand that genuine emergencies and unexpected circumstances can occur.If you are unable to attend a lesson because of an exceptional circumstance, please contact Mathina as soon as possible.We may consider providing a rescheduled lesson or refund depending on the circumstances.8. Consumer RightsThis policy does not affect any rights you may have under applicable UK consumer protection law.Nothing in this policy is intended to remove or restrict any legal rights that cannot lawfully be excluded.9. ContactIf you have questions about cancellation, rescheduling or refunds, please contact Mathina through the contact details provided on our website.Mathina
Online Maths & Science Tuition
Website: mathina.co.uk